ON SHIPPING:
There has been numerous quiries as to why it takes so long for their items to arrive. On a perfect day, customers receive their orders the following day. Many of our regular customers can attest that orders can arrive the next day. However, please manage your expectations as orders may arrive a week later or 6 working days after confimation of payment.
Here is the basic explanation as to why you may have to wait for a week. It takes us around three working days to consolidate your items before these are sent to the courrier of choice. We need time to get some sizes from other branches to complete orders. Mind you most of your orders are twinning and require a specific match of sizes and not just one item. We need to pair items. Then it takes another three days for the courier to deliver these items to your doorsteps. Thus the six working day or one week waiting period.
We usally send orders to the agreed courier within the three working days upon receipt of payment.
For over the counter payments and money remittance services, please do advise us once payment has been made. The three days to courier time begins once we acknowledge payment. Please stick with the specific messaging app used in the initial communication to avoid confusion. For Shopify over the counter payments, please send an email to ericffajardo@gmail.com. At times, we are flooded with messages, and we would greatly appreciate a gentle reminder that payment has been made and we have not acknowledged. Resending your email or message will help by putting your notification on top of the list and we take no offense on your persistence.
There are items that have a specific lead time, and these are not sent to the courrier within the usual three working days. Usually these are Purple Candy dresses that require at least 10 working days sewing. We do not mass produce these items, and normally these items have special requests that have to be accommodated.
Please note that working days are Monday to Friday, excluding holidays.
Delivery of times of orders will be an additional 2 to 3 working days depending on the courier of choice. Thus, expect items to arrive within 6 working days once payment has been acknowledged.
We use third party courier services and customers may follow up with them directly. The most convenient way is to just input your waybill number on their tracking software. These are:
XEND: http://tracker.xend.com.ph/
LBC: http://www.lbcexpress.com/track/
DHL: http://www.dhl.com.ph/en/express/tracking.html
Once items are sent to the courier we basically have no control. If deliveries are delayed most of the time there are complications or incidents that cannot be avoided. Sometimes addresses are incomplete (this is why we are often ask again and again to give your complete address). Sometimes cargo is off-loaded on planes to prioritize passenges. Sometimes the weather does not coorperate. Sometime sh*t just happens. We use to the more relaiable service providers and there is no reason to doubt them.
Hope this explains the shipping times and delays...
Here is the basic explanation as to why you may have to wait for a week. It takes us around three working days to consolidate your items before these are sent to the courrier of choice. We need time to get some sizes from other branches to complete orders. Mind you most of your orders are twinning and require a specific match of sizes and not just one item. We need to pair items. Then it takes another three days for the courier to deliver these items to your doorsteps. Thus the six working day or one week waiting period.
We usally send orders to the agreed courier within the three working days upon receipt of payment.
For over the counter payments and money remittance services, please do advise us once payment has been made. The three days to courier time begins once we acknowledge payment. Please stick with the specific messaging app used in the initial communication to avoid confusion. For Shopify over the counter payments, please send an email to ericffajardo@gmail.com. At times, we are flooded with messages, and we would greatly appreciate a gentle reminder that payment has been made and we have not acknowledged. Resending your email or message will help by putting your notification on top of the list and we take no offense on your persistence.
There are items that have a specific lead time, and these are not sent to the courrier within the usual three working days. Usually these are Purple Candy dresses that require at least 10 working days sewing. We do not mass produce these items, and normally these items have special requests that have to be accommodated.
Please note that working days are Monday to Friday, excluding holidays.
Delivery of times of orders will be an additional 2 to 3 working days depending on the courier of choice. Thus, expect items to arrive within 6 working days once payment has been acknowledged.
We use third party courier services and customers may follow up with them directly. The most convenient way is to just input your waybill number on their tracking software. These are:
XEND: http://tracker.xend.com.ph/
LBC: http://www.lbcexpress.com/track/
DHL: http://www.dhl.com.ph/en/express/tracking.html
Once items are sent to the courier we basically have no control. If deliveries are delayed most of the time there are complications or incidents that cannot be avoided. Sometimes addresses are incomplete (this is why we are often ask again and again to give your complete address). Sometimes cargo is off-loaded on planes to prioritize passenges. Sometimes the weather does not coorperate. Sometime sh*t just happens. We use to the more relaiable service providers and there is no reason to doubt them.
Hope this explains the shipping times and delays...